At World Connect, we value your satisfaction and strive to provide high-quality products and reliable service. Please review our return policy carefully to understand the situations where returns or exchanges may be accepted.
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1. Situations Where Returns Are Accepted
We accept returns under specific conditions, as outlined below:
a. Damaged or Faulty Items
If your order arrives with a manufacturing defect or is damaged during delivery, you are eligible for a return and refund. Please contact our customer service team immediately after receiving the item and provide details along with photos or videos showing the issue.
• The return will be accepted after review and confirmation by our team.
• The refund will be processed once the returned item is received and inspected.
• Return shipping costs will be borne by the customer.
b. Approved Special Cases
In certain cases, our customer service team may approve a return after resolving specific issues with your order. In such instances, a 10% handling fee will be applied.
c. Wrong Item Ordered (Exchange)
If you ordered the wrong item and wish to exchange it for the correct one, please contact our customer service team for assistance.
• The return and exchange must be approved in advance.
• You will be responsible for both the return and re-shipping costs.
• The replacement will be sent after we receive and verify the returned item.
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2. Situations Where Returns Are Not Accepted
Please carefully review the product details before making a purchase. If you are uncertain about any item, contact our customer service for clarification before placing your order.
We do not accept returns in the following cases:
• The wrong item was ordered by mistake (not due to a quality issue).
• The product is damaged due to misuse, mishandling, or negligence.
• The product has been used or altered from its original condition.
If the item was damaged due to your negligence but is repairable, you may return it for repair service. In such cases, all shipping costs will be your responsibility.
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3. Returns or Exchanges (Within 14 Days)
You may request an exchange within 14 days of receiving your order under the following conditions:
a. Free Exchange (Delivery Damage)
If your product is damaged during shipping, we will replace it free of charge. However, you must cover the shipping cost to return the damaged item to us.
b. Incorrectly Ordered Products
If you accidentally ordered the wrong item, contact our customer service team. If an exchange is approved:
• You must return the product at your expense.
• Shipping costs for both return and replacement delivery will be borne by you.
c. Physically Damaged by Customer
If the item has been physically damaged by you, we cannot offer an exchange. You may, however, send it to us for repair (shipping costs apply).
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4. Before Returning an Item
Before sending any item back to us:
1. Contact our customer service team to explain the issue.
2. Provide order details and describe the problem clearly.
3. Wait for confirmation and return instructions before shipping the item.
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5. Return Shipping Instructions
Once your return is approved:
• Use any reliable courier service available in your area.
• Ship the item to the address provided by our customer service team.
• Keep the tracking number for your records.
Important: We are not responsible for any loss or damage caused by your chosen courier during the return shipment.
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6. After We Receive Your Returned Item
After receiving your returned product:
• We will inspect the item and verify the issue.
• Once approved, we will process the refund or dispatch the replacement.
• You will be notified by email once the inspection and processing are complete.
Please ensure you check your email regularly for updates regarding your return status.