World Connect (“we”, “our”, and “us”) operates the website https://worldconnectllc.com (“Website”).
By placing an order through this website, you agree to the terms and conditions outlined below. These terms are designed to ensure mutual understanding between both parties and to establish clear expectations regarding our service and your order experience.

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1. General

All orders are subject to stock availability. While we make every effort to keep our website inventory accurate, discrepancies may occasionally occur.
If a product is out of stock at the time of purchase, we will:
   •    Fulfill the available items, and
   •    Contact you to confirm whether you’d like to wait for the restock or receive a refund for the unavailable items.

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2. Shipping Costs

Shipping costs are automatically calculated during checkout based on the weight, dimensions, and destination of your order.
Payment for shipping is collected along with your order payment, and the price shown at checkout will be the final shipping cost to the customer.

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3. Returns

3.1 Returns Due to Change of Mind

World Connect accepts returns for change of mind requests if:
   •    The return request is made within 7 days of receiving the item, and
   •    The product is unused, in its original packaging, and in resellable condition.

Return shipping costs must be covered by the customer, and return arrangements must be made independently.

Once the returned items are received and inspected, we will issue a store credit for the item’s value (excluding shipping fees). You will be notified by email once the refund has been processed.

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3.2 Warranty Returns

World Connect will gladly honor valid warranty claims, provided the claim is made within 90 days of receiving the product.

Customers must initially cover the return shipping cost, which will be reimbursed upon successful warranty approval.
Once the returned item is received, your warranty claim will be processed within 7 business days.

If approved, you may choose one of the following resolutions:
(a) Refund to your original payment method
(b) Store credit for future purchases
(c) Replacement item (subject to stock availability)

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4. Delivery Terms

4.1 Domestic Transit Time

Local deliveries typically take 2–7 business days in transit.

4.2 International Transit Time

International orders generally take 4–22 business days, depending on the courier selected. An estimated delivery time will be shown during checkout.

4.3 Dispatch Time

Orders are typically dispatched within 2 business days after payment confirmation.
Our warehouse operates Monday to Friday during standard business hours (excluding public holidays).

4.4 Change of Delivery Address

Requests to change the delivery address can be made anytime before dispatch.

4.5 P.O. Box Deliveries

We can deliver to P.O. Box addresses using postal services only. Courier delivery is not available for these addresses.

4.6 Military Address Deliveries

We can deliver to military addresses via postal service (e.g., USPS equivalent), but not via courier.

4.7 Out of Stock Items

If any item in your order is out of stock, the rest of the order will be placed on hold until the missing item is available. You will be notified accordingly.

4.8 Delivery Delays

If your delivery exceeds the expected timeframe, please contact us so we can initiate an investigation with the courier.

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5. Tracking Notifications

Once your order is dispatched, you will receive a tracking link via email to monitor your shipment in real-time through the courier’s tracking system.

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6. Damaged Parcels

If your parcel is visibly damaged upon delivery, please refuse to accept it and notify us immediately.
If the parcel was delivered in your absence and is found damaged, please contact our customer service team for assistance with next steps.

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7. Taxes & Duties

7.1 Sales Tax

All applicable taxes are already included in the product prices displayed on our website.

7.2 Import Duties & Taxes

For international shipments, any applicable import duties or taxes will be the responsibility of the customer.

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8. Cancellations

If you change your mind before your order is dispatched, you may request a cancellation at any time.
Once the order has been shipped, please refer to our Returns Policy for further assistance.

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9. Parcel Issues

9.1 Damaged Parcels During Transit

A refund or replacement will be processed once the courier completes the damage investigation.

9.2 Lost Parcels During Transit

A refund or replacement will be issued once the courier confirms that the parcel has been lost.

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10. Customer Service

For all order, warranty, or technical support inquiries, please contact our customer service team:

📞 +971 6535 6543
📧 info@worldconnectllc.com